Product Warranty

Limited Warranty Policy

CookStop Stove Shut Off Devices (Electric): For a period of one year from the date of purchase, we will repair or replace any part of the product that fails due to a defect in materials or workmanship. To obtain a warranty service or exchange, you must return the product to a location in the USA, with proof of purchase, freight prepaid and return prepaid, in its original packaging or packaging affordable adequate protection to the product.

Guardian Model for Natural Gas or Propane Stoves: For a period of two years from the date of purchase, we will repair or replace any part of the product that fails due to a defect in materials or workmanship. To obtain a warranty service or exchange, you must return the product to a location in Canada, with proof of purchase, freight prepaid and return prepaid, in its original packaging or packaging affordable adequate protection to the product.

What is not covered?

  • Service trips to your property to teach you how to use the product.
  • Improper installation or maintenance.
  • Failure of the product if it is abused, misused, tampered with, casing opened, or used for any unintended purpose.
  • Replacement of fuses or resetting of circuit breakers.
  • Damage to the product caused by accident, floods, fire, or acts of God.
  • Incidental or consequential damages caused by possible defects with this appliance.
  • Damage caused after delivery.
  • Product not accessible to provide required service.

This warranty is extended to the original purchaser / owner for products purchased for use in North America.

All other Assisted Living devices such as products for hard of hearing, limited vision, limited memory or limited mobility come with a one year limited manufacturers warranty. Accessories such as headphones or earbuds have a 60 day warranty and cannot be returned due to hygiene reasons.

We also offer a 30 day money back guarantee on these assistive devices. Any refused product deliveries will be subject to a 20% restocking fee.